Shipping policy

Shipping & Delivery Policy – Natural Lanka

At Natural Lanka, we are committed to delivering your order as quickly and safely as possible.

Order Processing Time

All orders are processed within 3 business days (excluding weekends and public holidays).
Once your order is processed and shipped, you will receive a confirmation email with tracking details.

Estimated Delivery Time

We proudly ship worldwide. Delivery typically takes:

  • 🌍 7–14 business days after dispatch (depending on destination and customs processing)

Please note that delivery times may vary due to factors outside our control such as customs delays, holidays, or courier disruptions.

Maximum Delivery Time

The total delivery timeframe from the date of order placement is up to 30 days.
If your order has not arrived within this period, please contact us so we can resolve the issue promptly.

Returns & Refund Policy – Natural Lanka

30-Day Money-Back Guarantee

Your satisfaction is our priority. We offer a 30-day money-back guarantee for products that have quality issues, defects, or faults.

You may be eligible for a refund or replacement if:

  • The item arrives damaged or defective

  • The product has a manufacturing fault

  • The item significantly differs from the description

Return Request Window

To be eligible, you must contact us within 30 days of receiving your order.

How to Request a Return

  1. Email our support team with your order number

  2. Attach clear photos or videos showing the issue

  3. Our team will review and provide return or refund instructions

Refund Processing

Once your request is approved, refunds will be issued to your original payment method within 5–10 business days.

Non-Returnable Situations

Returns or refunds may not be accepted if:

  • The product was damaged due to misuse or improper handling

  • The request is made after the 30-day guarantee period

  • An incorrect shipping address was provided by the customer

Contact Natural Lanka

If you have any questions about shipping, returns, or your order, please contact our support team — we’re always happy to help.